STELQ is operated by Ostrel Software LLC, a Washington limited liability company doing business as STELQ.
Contact
Email support@stelq.com.
Postal address: Ostrel Software LLC, 522 W Riverside Ave, Ste N, Spokane, WA 99201, United States.
Purchases in the mobile app
Credit bought in the STELQ app for iPhone or Android is sold by Apple or Google. To request a refund for an in-app purchase, use the store you bought it from:
- App Store: reportaproblem.apple.com
- Google Play: play.google.com/store/account/orderhistory
If a purchase went through but your credits did not appear, close the app completely and open it again: a purchase that did not finish is completed when the app starts. If they still do not appear, email us with the date of the purchase.
Your account
- Delete your account: in the app, Account → Delete account. Without the app, email support@stelq.com from the address on the account. Deletion is permanent.
- Forgot your password: on the sign-in screen, tap Email me a sign-in link instead. Once you are signed in, you can set a new password in Account.
Reporting a problem with a story
To report an error in a published STELQ Live story, use the corrections page.